We understand that buying an instrument without trying it first may be a big step. No worries, you can try the instrument for 14 days! Not your sound? Just return it. Also: sound samples are always available on request!

Click here for our Withdrawal policy and trial-period policy.

We offer sound samples for our instruments, typically available on the individual product page. If you can't find them there, please don't hesitate to request them directly!

We take great care in packing every order — but just in case, your order is always insured.

All packages are shipped with insurance by default. We insure each shipment for the full value of the order unless the customer requests otherwise before the package is shipped. If you wish to insure your order for a different amount, please inform us during the checkout process or via email prior to dispatch.In the rare event that a package is damaged or lost during transit, we can file a claim with the courier’s insurance provider. Please note that reimbursement is subject to the courier’s policy terms and conditions and is not guaranteed. We typically use PostNL for shipping and insurance. For full details on their coverage, please consult their website or contact them directly. To date, we’ve never needed to submit a claim for damage — our packaging is extremely secure and reliable.

Important: The declared value communicated to the courier before shipping determines the maximum amount for which the package is insured. If this declared amount differs from the order value and is lower, only the declared amount will be covered in case of loss or damage. For more information, please refer to our Terms and Conditions by clicking here.