To ensure the safe and secure delivery of the instrument, we perform the packaging process with utmost care and professionalism. The first step is to carefully remove the bridge from the violin (see pictures below), as this prevents any potential damage during transit. Once the bridge is removed, the violin is gently wrapped in several layers of high-quality bubble wrap, providing a cushioning barrier that protects the delicate instrument from impact and vibrations. 

Next, the wrapped violin is placed inside a box made from premium, durable cardboard, selected for its strength and ability to withstand the rigors of shipping. The box is filled with eco-friendly, protective packing materials to prevent any movement inside the box, ensuring that the violin remains secure during transport. This packaging process guarantees that the violin arrives at its destination safely.

We take great care in packing every order — but just in case, your order is always insured.

All packages are shipped with insurance by default. We insure each shipment for the full value of the order unless the customer requests otherwise before the package is shipped. If you wish to insure your order for a different amount, please inform us during the checkout process or via email prior to dispatch.In the rare event that a package is damaged or lost during transit, we can file a claim with the courier’s insurance provider. Please note that reimbursement is subject to the courier’s policy terms and conditions and is not guaranteed. We typically use PostNL for shipping and insurance. For full details on their coverage, please consult their website or contact them directly. To date, we’ve never needed to submit a claim for damage — our packaging is extremely secure and reliable.

Important: The declared value communicated to the courier before shipping determines the maximum amount for which the package is insured. If this declared amount differs from the order value and is lower, only the declared amount will be covered in case of loss or damage. For more information, please refer to our Terms and Conditions by clicking here.